We offer international shipping to customers across the globe, including the USA, UK, Europe, Canada, Australia, India, Singapore, Hong Kong, UAE, and many other regions.

Standard International Shipping: USD 30 (flat rate) This charge applies to all international orders, irrespective of location or total purchase amount.

• Delivery within 8–14 business days after dispatch
• Signature on delivery available upon request
• Fully insured and trackable shipments

• Ready-to-ship products are dispatched within 2–3 business days.
• Custom or made-to-order items require 2–4 weeks for processing and dispatch, based on design requirements.
• Customers will receive a tracking number via email or WhatsApp once the order has been shipped.

• In the event of loss or non-delivery, an investigation will be initiated with the carrier. Upon confirmation, the item will be remade and reshipped at no additional cost.
• Signature confirmation at delivery is provided only upon request.
• Failure by the carrier to obtain a requested signature must be reported immediately.

• Some international orders may be subject to customs fees or import taxes once they reach your country.
• These charges are determined by local authorities and must be paid by the buyer

• Deliveries cannot be made to P.O. box addresses; customers must provide a valid physical address.
• Orders of high value may require extra verification or enhanced security measures.

• In the event of loss, delay, or damage, notification must be made within 24 hours of delivery.
• We will facilitate the claims process with the courier and insurance provider or, at our discretion,remake and reship the same product.

• You may update your shipping address only before your order is shipped.
• Unfortunately, we’re unable to change the address once the package is in transit.

• When the courier tracking shows a package as “Delivered,” it is considered successfully
  delivered.
• If you’re unable to locate your parcel despite the delivery confirmation, please reach out to us right away - we’ll do our best to support you and guide you through the next steps
  
• Kindly note that after delivery is confirmed,Old Gem Houseis unable to process claims for non-receipt.
  
• We suggest checking with neighbors, your local delivery representative, or the nearest
  courier office.

Have questions about shipping or want to upgrade your delivery? Get in touch with us. We’re happy to help.
📧Email: support@oldgemhouse.com
📞WhatsApp: +1 (332) 215-5392
📞WhatsApp: +44 7782 760209